Summary: We have added a short summary at the beginning of each section to help make this Privacy Policy easier to understand. These summaries are not part of the legal policy. By accessing or using our platforms, you agree to the terms described below.
Techlanz Private Limited, a private limited company incorporated and existing under the laws of India and having its registered address at 1st Floor, Plot No. 373, 7th Cross, 1st Main, Telecom Layout, Srirampura Post, Jakkur, Bengaluru, Karnataka – 560064 ( “We”, “Us”, “Company” or “Our”), operating under the brand name “VOUWL”, is concerned about the privacy of the users (hereinafter referred to as “You”, “Your” or “User”) of its website and other VOUWL applications, services, and communication channels (collectively referred to as the “Website”).
Accordingly, the Company has provided this privacy policy statement (the “Privacy Policy”) to familiarize You with the manner in which the Company collects, uses, stores, processes, and discloses Your information collected through the Website.
This Privacy Policy applies to all visitors, users, and customers who access, use, or communicate through:
the Company’s website;
any mobile or web applications operated by VOUWL;
the Company’s official social media pages and digital platforms; and
email, telephone, customer support, and other direct communications with VOUWL
(collectively referred to as the “Sites/Apps”).
By accessing or using the Sites/Apps, You acknowledge that You have read, understood, and agree to be bound by the terms of this Privacy Policy.
1. Purpose
Summary: Your personal information is stored securely and used only in a lawful and responsible manner.
We are committed to keeping your personal information secure and using it only in a lawful and transparent manner.
The objective of this Privacy Policy is to ensure that any information provided by Users while accessing or using the Website is collected, stored, and handled in compliance with applicable laws. Such information is safeguarded by Techlanz Private Limited, operating under the brand VOUWL, through appropriate technical and organizational security measures that align with accepted industry standards for secure digital transactions.
This Privacy Policy outlines:
The categories of information that are collected and the reasons for collecting such information;
The manner in which collected information is used;
The options available to Users to access, review, or update their information.
The Company has made efforts to present this Privacy Policy in a clear and understandable manner. We appreciate the trust You place in Us and, in return, maintain strong security practices to protect customer information. We encourage You to review the sections below to understand how information is collected, used, and shared.
2. Information We Collect
Summary: To provide you with access to our services and improve your experience, we may require you to share certain personal details. This information is protected and, where necessary, shared with trusted service providers for purposes such as hosting, communication, or payment processing. You are responsible for ensuring that the information you provide is accurate and up to date.
Depending on the nature of the activity you choose to perform on the Website, certain information may be classified as mandatory or optional. Activities that require mandatory information cannot be completed if such information is not provided.
2.1 Personal Information
Personal Information refers to information that can be used to identify or contact you directly. In order to provide our services, we may collect Personal Information including, but not limited to:
Name
Postal or residential address
Phone number
Email address
Contact preferences
Account-related information
The term “Account” refers to the user account created with the Company, which may be protected by credentials such as a password and is used to access services offered by the Company.
Personal Information is collected voluntarily when you submit details through our Website, applications, or through email, telephone, or customer support communications with us.
You are responsible for maintaining the accuracy, completeness, and currency of your Personal Information. We make reasonable efforts to allow you to request corrections or updates to inaccurate information or request deletion where applicable. However, we may decline to act on requests that are contrary to this Privacy Policy, our Terms and Conditions, applicable laws, require disproportionate technical effort, or adversely affect the privacy of other users.
Your Personal Information is kept confidential to the maximum extent reasonably possible and is used to support your relationship with the Company, process requests or orders, resolve discrepancies, and perform other related business functions.
By accessing or using the Website, you acknowledge and agree that, for certain activities, the collection, storage, transfer, and processing of your information may be carried out by trusted third-party service providers or agents of the Company, such as payment processors, hosting providers, communication service providers, and analytics partners, solely to enable us to provide our services effectively.
2.2 Non-Personal Information
Summary: We automatically collect limited technical and usage information that does not identify you personally.
Non-Personal Information includes information that does not directly identify you, such as browser type, device information, information collected through cookies or similar technologies, demographic data, and usage patterns. Like most websites, our Website automatically collects certain information when you visit or use our services and stores it in log files.
This information may include technical details such as operating system, CPU characteristics, referring or exit pages, click behavior, and IP address. Such data is generally collected in aggregated form and is used to analyze trends, administer the Website, and improve performance and functionality, without identifying individual users.
2.3 Cookies
Cookies are small data files stored on a user’s device when accessing a website. The Website may use temporary or session-based cookies to enable certain features or improve usability within database-driven areas of the Website. These cookies typically expire once you close your browser or leave the Website.
Cookies used by the Website do not collect personally identifiable information unless explicitly stated.
3.Information We Share
Summary: We disclose personal information only when required by law, to protect our rights or operations, or to work with trusted partners who support essential services such as security, customer support, and infrastructure.
The Company may disclose information provided by You through the Website where such disclosure is necessary or appropriate:
- to comply with applicable laws or regulations, including laws outside your country of residence;
- to comply with legal processes or enforceable governmental requests;
- to respond to inquiries or directions from public or regulatory authorities;
- to enforce our Terms of Use or other contractual obligations;
- to protect the Company’s operations or those of its affiliates;
- to safeguard the rights, privacy, safety, or property of the Company, its affiliates, Users, or others; and
- to pursue available legal remedies or limit potential damages.
The Company may share Personal Information with its group companies or affiliates for the following purposes:
Detecting, investigating, and preventing fraud, identity theft, or other unlawful activities;
Linking or correlating related accounts to prevent misuse or abuse of our services; and
Enabling joint, bundled, or co-branded services that You have requested, where such services are offered by more than one corporate entity.
We may also disclose Personal Information to:
a. Third parties acting in good faith, where such disclosure is reasonably necessary to enforce our Terms of Use or this Privacy Policy, or to address claims relating to infringement of third-party rights arising from content, communications, or activities conducted through the Website; and
b. Third-party service providers engaged by the Company to provide services such as contact verification, payment processing, order fulfillment, customer support, website and cloud hosting, data analytics, infrastructure management, IT support, auditing, and other similar services, strictly to the extent required to enable them to perform such services on our behalf.
4. Information Security
Summary: Your information is protected using strong security controls and is shared internally or externally only when strictly necessary to deliver services or provide essential business, professional, or technical support.
We take reasonable and appropriate measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction. In furtherance of this objective, the Company:
Implements secure server technologies and encryption mechanisms consistent with industry standards to safeguard data involved in digital transactions; and
Regularly reviews its information collection, storage, and processing practices, including administrative, technical, and physical safeguards, to prevent unauthorized access to systems and data.
The Company does not sell, rent, or otherwise commercially exploit your Personal Information. Disclosure of Personal Information is limited and occurs only where necessary to provide services requested by you.
Access to Personal Information is restricted to the Company’s employees, affiliates, independent contractors, consultants, business partners, service providers, and distributors on a strict need-to-know basis, and only where such access is required to perform legitimate business, professional, or technical functions or to fulfill your specific requests.
5. Retention
Summary: Personal information is retained only for as long as required to fulfill the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements.
The Company retains Personal Information only for the duration necessary to achieve the purposes for which such information was collected, as described in this Privacy Policy, in applicable contracts or agreements, or as otherwise permitted or required under applicable law.
Personal Information will be deleted, anonymized, or securely archived where its continued retention is no longer required or where retention would be inconsistent with applicable data protection laws. Notwithstanding the foregoing, the Company may retain certain information for legal, regulatory, audit, dispute resolution, or compliance purposes, in accordance with applicable data protection and record retention laws.
6. Your Rights
Summary: You have certain rights in relation to your personal information and may exercise these rights by submitting a request to the Company.
You have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete data;
- Request deletion, subject to legal obligations;
- Object to or restrict processing;
- Withdraw consent at any time;
- Opt out of marketing communications;
- Request data portability where applicable.
Requests may be subject to verification and applicable legal limitations.
7. Advertisements
Summary: We are not responsible for third-party advertisements or the data collection practices of advertisers.
Certain advertisements displayed on the Website may be selected, delivered, or managed by third parties, including advertising networks, advertising agencies, advertisers, and audience or analytics providers. These third parties may collect information about you and your online activities on this Website or across other websites using cookies, web beacons, or similar technologies, in order to analyze interests and deliver targeted or relevant advertisements.
The Company does not have access to, nor control over, the information collected by such third parties. The data collection and privacy practices of these advertisers and advertising partners are governed by their respective privacy policies and are not covered by this Privacy Policy.
8. Change in Privacy Policy
Summary: We may update this Privacy Policy from time to time. Continued use of the Website after any changes indicates acceptance of the updated policy.
By accessing or using the Website and its services, the User acknowledges and agrees to be bound by this Privacy Policy. The Company reserves the right to modify or update this Privacy Policy at any time, with or without prior notice.
Where there are material changes in the manner in which the Company collects, uses, or processes personally identifiable information, the Company may provide notice by displaying an update on the Website or by sending a communication to Users through email or other appropriate channels. Unless expressly stated otherwise, the updated Privacy Policy shall apply to all information held by the Company about its Users and their accounts.
The Company is not obligated to individually notify Users of every change made to this Privacy Policy. Continued access to or use of the Website or services after such changes have been published or communicated shall be deemed to constitute the User’s acceptance of the revised Privacy Policy.
9. Questions & Grievance Redressal
Summar: y Have questions or concerns about your data? You can reach out to us.
In the event of any query, complaint, or grievance relating to this Privacy Policy or the handling of your personal information, the User may contact the Company at the details provided below:
Techlanz Private Limited
1st Floor, Plot No. 373
7th Cross, 1st Main, Telecom Layout
Srirampura Post, Jakkur
Bengaluru, Karnataka – 560064
India
Email: contact@vouwl.com
Please avoid sharing sensitive personal information via email.
10. Disclaimer
Summary : If you do not agree with this Privacy Policy or how your personal information is handled, you should refrain from using the Website.
The Company shall not be responsible for any loss or damage arising from the disclosure of information relating to a User’s account, verification process, or related details, whether such disclosure occurs inadvertently or otherwise, and whether or not such disclosure is pursuant to a legal process. The Company shall also not be liable for any errors, omissions, or inaccuracies in the information so disclosed or used.
The terms of this Privacy Policy may be modified by the Company from time to time. The Company reserves the right to offer its services to any existing or prospective client without restriction.
By registering on, accessing, or using the Website, you expressly and unconditionally consent to the collection, use, storage, and transfer of your Personal Information in accordance with this Privacy Policy.
This Privacy Policy should be read carefully as it affects your legal rights and obligations. If you do not agree with the terms set forth herein or with the manner in which personal information is collected or processed, you are advised not to access or use the Website.
11. Miscellaneous
Summary : You can reach us for privacy concerns or complaints.
This Privacy Policy shall be governed by the laws of India. Courts located in Bengaluru, Karnataka shall have exclusive jurisdiction. Applicable data protection laws shall govern this Policy.
Last Updated: February 4, 2026