Privacy Policy – Vouwl
Last Updated: December 5, 2025
Vouwl, developed by Techlanz Pvt Ltd, India, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
If you have any questions or concerns regarding this policy, please contact us at support@techlanz.com.
1. Information We Collect
1.1 Information You Provide Directly
We collect the following information when you create an account, log in, or interact with our support features:
Account Creation & Login: Name, Email address, Phone number, OTP verification details, Country, and Organization name (if provided). This data is required for identity verification, account access, and communication.
Support Ticket Submissions: When you create a support ticket, you may choose to upload images or videos (from camera or gallery), audio recordings, and a description of the issue.
1.2 Information Collected Automatically (Technical & Usage Data)
When you use the app, we automatically collect the following technical data:
Device Identifiers: Device ID, Operating System version, and App version.
App Usage Logs: App interactions, session details, and activity logs used to enable and improve app functionality.
Crash & Performance Data: Crash logs, diagnostic data, and battery communication logs (for BLE-enabled devices) collected via Firebase Crashlytics and Analytics.
Advertising ID (AD_ID): We collect your device's Google Advertising ID solely for internal analytics purposes to understand user acquisition and app performance. We do not use this ID for personalized advertising or share it with third-party advertisers or marketers.
1.3 Permissions We Request and Their Purpose
Your app will request the following sensitive device permissions. We only access this data when the user explicitly initiates a related function:
Camera: Used for scanning battery QR codes and capturing images/videos when uploading support ticket attachments.
Photos/Gallery: Used to allow you to upload existing images or videos for support ticket attachments.
Microphone / Record Audio: Used to record and attach audio notes to support tickets.
Bluetooth / Bluetooth Scan / Bluetooth Connect: Required for discovering, connecting to and communicating with BLE-enabled batteries.
Location (Android 11 and below only): Required by Android OS on older devices to perform the Bluetooth Scan. We do not collect, store, or transmit your precise GPS location data.
Internet / Network State: Required for network communication, API requests, and sending data to our cloud service.
2. How We Use Your Information
We use the collected data for the following legitimate purposes:
App Functionality: To create and manage your Vouwl account, authenticate you using OTP, enable secure communication with BLE batteries, and generate/store battery logs.
Customer Support: To process and respond to your support tickets, including using the attached media (images, audio) and logs for troubleshooting.
Analytics and Improvement: To monitor app performance, detect and fix crashes (via Crashlytics), and analyze usage patterns to improve the app and user experience.
Security & Legal Compliance: To protect against fraudulent activity and comply with applicable laws and regulations.
We do not sell your personal data.
3. How We Store and Protect Your Data
3.1 Secure Storage
User data, logs, and media uploaded for support purposes are securely stored on AWS cloud infrastructure managed by Techlanz Pvt Ltd.
We implement robust security measures, including: Encryption in Transit (HTTPS/TLS), Encryption at Rest, and Role-based Access Control.
3.2 Data Retention
Account Data: Retained as long as your account is active or as needed to provide you services.
Support Submissions & Logs: Retained for internal troubleshooting, legal audit requirements, and product improvement.
4. Sharing of Information
We only share your data with the following third parties who act as Service Providers on our behalf:
AWS: Used for secure data hosting and cloud infrastructure.
Firebase Analytics & Crashlytics: Used for crash reporting, diagnostics, and app usage analytics. This data is typically technical and aggregated.
We may also disclose information if required to comply with the law, judicial proceedings, court orders, or legal requests, or to protect our rights, property, safety, or the rights, property, or safety of our users or the public.
5. Your Rights and Choices
You maintain control over your data:
Access and Update: You can access and update your account information directly within the app settings.
Withdraw Permissions: You can withdraw device permissions (Camera, Microphone, Bluetooth, etc.) at any time through your mobile device settings. Note that withdrawing certain permissions may affect core app functionality.
Data Deletion: You may request deletion of your entire account and associated data by contacting us at support@techlanz.com. We will process your request within 30 days.
6. Children’s Privacy
Vouwl is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn we have collected such data, we will take steps to delete it promptly.
7. International Transfers
Although Techlanz Pvt Ltd is based in India, our data is stored and processed on AWS cloud servers which may be located in other countries. We ensure that your data remains protected under industry-standard security protocols regardless of where it is processed.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the app or on our official website. Continued use of the app means you accept the updated policy.
9. Contact Us
Techlanz Pvt Ltd India Email: support@techlanz.com